Commitments

Plan and develop our activities in a rational and organized way. To innovate in our processes.
Decrease the impact upon the environment and reduce the consumption of natural resources. Acquire products with ecological criteria and promote sustainable consumption.
Train our staff and collaborators. Collaborate with suppliers so that the respect to the environment becomes a principle of action. To meet the contractual requirements with our clients in order to achieve their maximum degree of satisfaction. To communicate in a fluent way with all our stakeholders

Our policy

At Sacyr we believe that quality, environmental protection and energy efficiency are fundamental to our activities. We gather these commitments in the quality, environment and energy management Policy, which provides the necessary resources to prevent and mitigate potential or current environmental problems, and improve our performance

Quality, Environment and Energy Management Policy

Certifications

We have more than 233 certifications, in keeping with 32 of the most widely recognized international standards and validated by accredited benchmark certifiers. 87.39% of the company's activities are certified to Quality (ISO 9001) and Environment (ISO 14001) standards by accredited certifying entities

To know all our certificates, you can check with the certifying companies themselves: AENOR, SGS and TÜV SÜD.

Relationship with suppliers

Our commitment to integrate environmental, social and governance values throughout our supply chain is articulated at the highest level and all our suppliers must accept and comply with our Code of Ethics and Conduct, as well as align with the commitments set out in our corporate policies.

The contracts with our suppliers include the ‘Clause of compliance with current legislation and business, environmental and social ethics’, which includes the documents and policies of mandatory compliance, available on our suppliers page.

Client satisfaction

At Sacyr, we strive to implement industry best practices and enhance the experience of our clients and users, by elevating service quality and driving innovation. Our annual goal of achieving an average satisfaction score of 4/5 is aligned with our Quality, Environment, and Energy Policy, which is customer-centric and committed to continuous improvement. Analysis of the questionnaires confirms that 94% of clients are 'Satisfied' or 'Highly satisfied', with ratings of 4 or higher.